AudioNova - Pleasanton

The staff members at Audio Nova are top shelf! From the scheduling and testing, to order and fitting everything was so smooth. Jason did a great job dealing with the insurance and tuning my new devices. It’s amazing how much cleaner everyday sounds are now! I would highly recommend Audio Nova.

Great customer service

Excellent appointment.

Good service

Great very friendly and knowledgeable

Gave an appt and asked me to come back. Told me my ear wasn't clear. Then prior to my appt called me same day and asked to re-schedule. Not sure what's going on here.

I got right in to see Jason. He’s very knowledgeable and helpful, and really tried to help me solve my hearing problems!

Very professional. And honest!

Was able to work me in on the same day and make thing work for me.

Everyone at Connect Hearing In Pleasanton, CA were very pleasant and took as much time as was needed to evaluate my hearing loss and answer my questions about what hearing aids might be a best fit for me. The overall experience was excellent.

Several friends really like the people and service here. Me, I was only the driver

The best experience at any medical facility... ever! Setting up the appointment with the Connect Hearing operator was easy, and she was so helpful and friendly. The visit to the Pleasanton Connect Hearing facility was as positive an experience as having with the operator; our hearing specialist, Rene Mitten, ACA, was informative, knowledgeable, and so friendly and approachable. She explained everything that was to be expected and took her time to ensure any and all questions were answered. I highly recommend this facility and Rene for any issues involving your hearing.

Excellent team. Karen provided outstanding customer service with an onsite repair to my existing hearing aides while my new ordered pair are fabricated. 👍👍up❗️

We as a family have always had the very best treatment we could possibly get at Good Hope With connect Hearing Pleasanton customer service and staff helpers all do a fabulous job. Well done to you all and you all deserve a medal. They are very friendly and have experienced the best in the town I would recommend it as the best to visit 👍🏻🤗🎧

Very knowledgeable staff. Very friendly and helped me solve the problem with my father's hearing aids.

Very professional people. Great help in solving my hearing problem.

I would recommend this place to anyone that’s having problems with hearing or need some type of hearing device or even having a hearing test done. The staff there is wonderful very helpful they know their stuff go over and beyond to help you out. They have the most up-to-date modern technology. They’ve even have same-day service to fix my dad’s hearing aid. Michelle’s amazing! She makes you feel very comfortable easy to talk to does whatever she can to help you.

I need more stars!! I am usually stingy when it comes to reviews. If I am going to put my name on it then I stand by it 100%. I recently had a very unfortunate experience. I was not advised to remove my hearing aids prior to going into an MRI, and I had pointedly asked the tech if I should. Needless to say my devices got fried. I was not happy. I took my devices back to Hearing Connect (who were the only ones sympathetic to my plight - not the imaging Center that refused to take responsibility). This was a Friday. Said they'd ship them off for assessment - would take a week. I got them back the following Wednesday, sooner than they promised. They fixed and cleaned them. The cost of all their trouble caused by an incompetent MRI technician? ZEE-ROW. Nada. And I got a smile. Any whiff of consideration for exploring other hearing services options have now been completely extinguished. I LOVE these people.

This place is awesome. Michelle was thorough in answering all my questions, went above and beyond to address my hearing needs. I highly recommend this practice.

Great Service, Very Friendly and Helpful! They advise you of whats available and what your insurance will do and all your options. I got my first one without Bluetooth even though they recommended it but no hard sale which is great but then gave me enough time to decide to upgrade and I will say Bluetooth in the hearing aid was a great choice and worth the extra. I worked with Nicole who was very helpful and understanding. I would recommend this place to anyone. Also most of their hearing aids come with 3 years worth of free batteries which is a great thing.

What a wonder group of people! They are so kind and courteous! I highly recommend!

Love my Phonak hearing aids, and so grateful to have Connect Hearing as my caregivers. I'm a long time customer, returning for my annual (no charge!) exam and free batteries. Audiologist Heather was prompt (I was the first client of the day), very friendly and professional. Took many safety precautions with no apparent effort, just business as usual: front door is locked, signs posted for appointments only, they open the door on entry and exit so you don't touch the handles, hand sanitizer in the waiting room, client temp is taken on arrival, no need to touch interior door handles, plexi-screen between audiologist and client makes conversation comfortable. We discussed my history since last visit, she examined both ears and asked about any problems with pain or discharge, Then after hearing test in chamber, headphones and test chamber chair are wiped down; we returned to the office and Heather reviewed test results with me and compared them with my last visit; she cleaned and adjusted connections on both aids, tested each aid by computer with mute on opposite side, and made sure everything was comfortable for me. I have recommended this office to friends in the past and will do so again...it makes all the difference to be able to hear clearly, and to have such wonderful care in the bargain!

Let me tell you what a very professional business is supposed to be like. All you have to do is go to 4460 Black Street Pleasanton Ca Suite #F. The place is called Connect Hearing. There you get treated like you are the only reason why they opened up the business just for you and or anyone else. They have been so helpful, calming, easygoing, PROFESSIONAL @ MOST OF ALL COMPASSIONATE not only to your needs but to their customers. Trust me when I tell you they will go out of their way no matter if they are asked and happily opened up their business during their lunch hour when they were closed JUST BECAUSE THEY WERE COMPLETELY PROFESSIONALS, RESPECTFUL AND HONEST AND ALL STAFF INCLUDING Michelle Fleming ( hearing specialist ). The ENTIRE STAFF NOT ONLY OPENED UP THEIR BUSINESS DURING THEIR LUNCH HOUR BUT MADE MY BEST FRIEND Myron who is 100 years old and soon to be 101 this month in November. He came in scared beyond belief and the ENTIRE STAFF made him feel like he was still worthy believe it or not that he felt like he was still looking forward to wearing out his newly hearing aids that he would live long enough to outlive the darn hearing aids which he does not like to use but when he put his new ones on he wanted to live another 20 years. I’m just a 60 year old who watched this 100 year old made to feel like he was again part of his community and worthy of living on. I want to thank the entire staff for making this man who felt like he wasn’t worthy anymore to blossom and say I really like all those people there and wanted to thank Michelle for treating him like he was her only patient just waiting for him that day. God Bless Connect Hearing. It made his entire life worth living because he can hear. Not only did he accidentally break one hearing aid but managed to lose and find his other hearing aid in his box of favorite cereal of Raisin Bran. The hearing aid cost nothing to repair and he can now feel comfortable that he did not have to pay for another hearing aid. He was so upset at himself that Connect Hearing took ALL HIS FEAR AWAY. THANKS AGAIN FOR TREATING MY BEST FRIEND AS A FRIEND AND NOT SOME OLD 100 year old who did not feel worthy of being a bother to anyone. What else can I say or do but Thank you again for your Professionalism and Compassion. Just wanted to add Myron who will be 101 years old this Friday November 30, 2018. He feels like he might have spent his money on his hearing aides not worth a penny on something he may not get to use for very long. However when he loses his hearing aides almost on a weekly basis he hates not having them. All he does is ask me to make an appointment because he feels like Connect Hearing and Lisa, Karen, Leilani and of course his favorite sorry ladies but Michelle is his favorite because she fine tunes his hearing aides and basically he feels that Connect Hearing is the only place where he can get his hearing aides just right so he can be a part of being social and be able to hear what the heck is going on because he likes to talk and be a part of everyday life. Although we all went to go see Bohemian Rhapsody with his wife step daughter and I . It was obvious that the women liked the movie but he and I in secret looked at each other after the movie was over and we both put our fingers down. We found the latest lost hearing aide on the mat in the bathroom right next to the commode. All that being said if it wasn’t for Connect Hearing and all the troubles he goes through at nearing 101 years old he definitely knows it was worth it . They repaired his first broken hearing aide and he was so mad at himself when they repaired it at no cost and we are both going tomorrow November 29th. It certainly makes one of our very own Veterans like he still belongs with all of us and Connect Hearing has made not only him happy but that includes the rest of his entire family. When all is said and done when the women in his life all get together and are around him he gives me the look. I will not do it but we both laugh because we both know he wants his hearing aides turned way down.

My mother was referred to Connect Hearing by her doctor. At our first appointment, we had a consultation with Doug Kuenning in the Livermore office. Doug was fantastic and explained everything very thoroughly to my mother and I. He took his time running all the necessary hearing tests for my mother and made her feel very comfortable. Needless to say, my mother purchased hear hearing aids through Doug and is enjoying her better hearing. Thank you to Doug for taking such great care of my mom! If you are in need of hearing aids, we highly recommend that you contact Doug Kuenning with Connect Hearing in Livermore.

I can’t believe it took me so long to post a review. The ladies here are fantastic. Lisa always greets me with a smile and takes good care of me when I need to get my hearing aids cleaned or to purchase supplies. Nicole is super patient with me and listens to my concerns to make sure I walk out with proper settings to try at my new work place.

I take my Dad to Connect Hearing...Michelle is great with him!...She is knowledgeable and gives great customer service!...

Very thorough and knowledgeable staff. Been using them for years. Michelle is the BEST!!! Office staff is very helpful and friendly!!

Doug Kuenning is now in the Livermore location and he's fantastic! He is also a hearing aid recipient and he's meticulous so he really knows what the settings can do. I've had HA's for about 3 years and have had a number of adjustments from several providers, and was getting frustrated. Then I needed a new set right before my daughter's wedding! The slightly newer Phonaks (not a huge difference) and Doug's settings were soooo much better! I went all the way from pictures and ceremony through dinner and dancing without needing to change volume which was really surprising to me!

Outstanding service. Michelle is intelligent, friendly, empathetic, and absolutely dedicated to giving her patients the best results with regard to their hearing. Over the last decade of dealing with my hearing issues, I have worked with many people.......Michelle is the best. The administrative staff is friendly and efficient.

Doug Kuenning at CONNECT HEARING ON Second street in Livermore, CA was a miracle worker as far as I’m concerned. I was on vacation and had an emergency with my hearing aid. The tip of my hearing aid came off and was lodged deep within my ear canal. I went to a big warehouse store nearby but they wouldn’t help me. CONNECT HEARING saw me without an appointment and Doug Kuenning was able to dislodge the tip from my ear. I can’t thank him enough or praise his gentle touch. He really impressed me. Denise C. Newport Beach, CA

I've been going there since they opened and you just can't beat them for efficiency, helpfulness, and skills. Comfortable facility and wonderful staff.

They were extremely helpful when I brought in my mother's hearing aid and explained our problem. Fixed the problem and explained how to avoid it in the future.

I recently purchased new hearing aids from Connect Hearing. I am particularly impressed with the reception I have experienced when in facilities that are equipped with a coil. It's as though the person speaking is talking directly in my ear. I have been very pleased also with the service I have received from the staff in adjusting the new appliances with my particular needs. I know from past experience that they will follow up with me annually to encourage me to come in for any needed adjustments.

Doug Keunnig saved my hearing! My old aids were performing poorly and Doug repaired and re-programmed them to work as flawlessly as possible cons idering their age. I'm a happy camper. " I can hear you now! ".! Thank you, Doug!

I am a long-term customer with Connect Hearing, and as the technology improved each passing year, I have upgraded my quality of hearing aids. I could not have done that without the outstanding professional staff at CH helping me with the selection of hearing aids that suited my needs. My last purchase I met a professional young woman, Michelle, who assisted in my choice of a new pair of wireless hearing aids. I have learned to trust her Specialist's skills, also to what it means to receive customer service. I have never left an appointment unsatisfied, from the smallest to the most complex problems were solved, sometimes that required extended research on both our parts. Michelle was always there with customer support, listening to technical questions and giving advice on what course of action to pursue. So to all of the staff of Connect Hearing, and especially Michelle, thank you for a job well done. Garrett

Awesome place awesome staff helps Michelle is the best girl who can help out. Loving Lisa and beautiful Karen and Jason are teamwork always. I love them. Always 4 eternity

Doug is caring, helpful, knowledgeable, responsive.

I highly recommend Doug; he is fantastic in solving hearing aid problems. Mike

People here are helpfull and professional.

It took a lot of time to just let you know what we should and how much a pair of hearing aids costs.

THEY HELP GET MY HEARING RESTORED WITH HEARING AIDS