AudioNova - Tacoma

They were very helpful with getting my client in quickly. Had many options for aids prepared upon arrival. They were very patient with my client.

I've never written a review but the way this place of business treated my wife and myself I will gladly go out of my way to create a profile and write about this horrible experience with hope that the employees responsible for this horrible experience see this do some self reflection and take accountability for their actions. my wifes hearing aids were sent out to be fixed due to technical issues and she was given a pair of loaners while her hearing aids were being worked on and fixed. she was given a date to come back to pick up her hearing aids , my wife let the receptionist know that there's a possibility she won't be able to be there that specific date to pick them up but she will gladly be there some time this week due to her hectic work schedule they said that's fine. while my wife is going on with her day her loaner hearing aids stopped working and completely shut off not knowing what happened she called me and asked me ( her husband / emergency contact) to call them and find out what the issue was and if they know why they were shut off and if they did shut them off why didn't they call either her or me to let us know that they were going to stop working. depending on the situation this is a great cause for concern and stressful situation for my wife, as a licensed veterinary nurse it can also be extremely uncomfortable, stressful and dangerous especially if she's in the middle of a surgery. I called them on Wednesday 12-09-25 right before my lunch break around 11:30 am but they didn't answer so I left a detailed message with my concern and my call back number and hung up. I waited almost 2 hours before calling back but again no one answered, this time I didn't leave a message. I left work several hours later and drove 2 hours in traffic and no call back from this place of business. I got home and communicated with my wife and let her know the situation she said thank you, don't worry about it and that she will take care of it. I forget about it all day thrusday but Friday comes around and my wife asks if they ever called me back I said no I don't have a missed call or text and that I haven't spoken to anyone yet. friday comes around and my wife goes to pick up her hearing aids and she is lied to by the receptionist. the receptionist lied and said that she spoke to me and she explained everything to me and that I didn't relay that .message.to her.but again I did not speak to anyone from that office because no one called me back and I have call logs to prove it . not only did the receptionist lie to her, the audiologist unprofessionallly tried to blame me and had the audacity to say that this is my fault and that my wife and I have horrible communication and that we have to work on our communication skills right before she walked away without letting my wife have a chance to say something. which I find not only extremely unprofessional but she also has no right to be a meddler in a paying customers marriage.or any marriage for that matter . she has no idea what people are going through and for them to try to blame me and try to cause harm in my marriage Instead of taking accountability really pissed me off. after years of doing business here we will no longer be going here and if I were you I would think twice before spending your hard earned money in a place that lies and is unethical to it's customers.

Professional, Expedient, It was wonderful

Very informative throughout the exam. Loved the idea that my insurance coverage was checked after the exam, on the spot and was pleased to find out that I had 100% coverage.

Meet my new audiologist on this visit and I was very impressed with her welcoming/warm presentaation. Further, I learned a lot about new devices that would maybe solve the reasons (my existing Hearing aids) I have had to see audiologist several times before. When I left the office this time, I believed I would not have to continuously return after this service.

Audio tech was very nice and efficient.

Had a problem and it was fixed.

Tacoma location offers great customer service and easy to schedule appointments. Lauren S. is most helpful and knowledgeable of hearing issues and product knowledge. Thank you!

My name is Gerald Neumann I went to AudioNova to get new Hearing aids I couldn't cover the 10 percent that my insurance didn't. My insurance covered 90 percent , AudioNova worked with on the financing that worked for me. Thank you so much from the bottom of heart and my wife thanks you also. Thanks for all your hard work Lauren Swanson and all other team members and Managers.

I didn't realize how bad my hearing had been all my life Actually hearing for the first time Was very emotional for me To hear someone on the other side of a door or down the hall Hearing my refrigerator start Or my AC compressor starting Sounds I missed And words I didn't know I was miss hearing It's like a miracle for me I have to laugh at all the little things I hear now I'm still emotional

Receptionist needs to be more friendly upon initial arrival and look at the patient in the face vs at the computer screen when approached. Make the patient feel welcome at the audiologist office.

Super doctor 🙏🙏

Very Pleased with the Service!

My wife gets fantastic service here.

My insurance did not cover the cost very much. The price of the aids was more than what I was told on the phone.

The staff here has been the best. They are always so helpful with my Father. Keep up the great work!!!

Lauren is an Angel of Mercy! When your ears ring it is imparitive that your hearing aides work. Within minutes Lauren had me up and running and ears calming down. She also programed my backups all an afternoon on a walk-in driveby! Its refreshing to get service without bs!

Yes, great customer service !

Excellent service

Friendly, kind, and super patient it was fast and very professional. I drove from Tumwater for my appointment and I’m happy I did.

Wonderful

Very precise, clear, quick and smart.

Wonderful staff and dentist I would recommend them to everyone. They are caring and informative. There work is exceptional.

Joel is absolutely the BEST! He speaks so clearly, and is kind and attentive. I couldn’t recommend him any higher! can’t tell you how much my life has changed due to new aids.

Dr always answers all questions with insight. Support staff is great.

Great customer service

Excellent place of business

I came in with my father who was visiting from Arizona and had a hearing aid emergency. Dr. Jackson and staff took care of him without an appointment, with a smile, and without feeling like we were an inconvenience. Definitely will come here again!

My experience here was great. Staff was polite, answered my questions, and facility is clean/ neat.

got an appointment quickly. Very professional and explained

Great knowledgeable Customer service!

I received both of my hearing aids on my last visit. I am very thankful to get the hearing aids which I needed. Mr. Joel Jackson was very professional helping me obtain the hearing aids.

Hearing aid check

Joel gave me excellent and professional assistance.

Great customer service

Great service. Very friendly staff. Got my hearing aids cleaned. In and out in a couple of minutes.

Always a pleasure to get professional help and timely too

Lauren is wonderful also the receptionist are very pleasant.

Excellent customer service

Staff was very pleasant. Happy to work with them.

Good service

I went in to have my hearing checked. And came out with brand new hearing AIDS.What a difference

Very professional thorough hearing exam and recommendations to improve my hearing.

Any time I have a question they are ready with answers and help!;

Lauren explained what was needed and my options to select the proper hearing aid for me. She set it up and explained everything to me that was easy to understand. Great Service!