AudioNova - Cincinnati

3302 Westbourne Drive, Cincinnati, 45248

Open

Closes at 05:00 pm

About AudioNova in Cincinnati, OH

AudioNova Cincinnati, OH is a global hearing health care provider with a nationwide network of convenient hearing care clinics in the US. We are open and accepting appointments for current and new customers. From prevention, to care, to treatment, our hearing experts give you the confidence to take control of your hearing health care at all stages of the journey, through information, easy access, personalization, and pinnacle audiology experience. On top of clinic appointments, we are also offering curbside service and virtual hearing care options that allow our hearing experts to connect with you at home and just your hearing aids via a smartphone app. Contact us today to book an appointment.

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Meet Our Staff

Michelle Stephens, Au.D.

Michelle Stephens, Au.D., is a dedicated Doctor of Audiology at the AudioNova Cincinnati clinic. She has been an audiologist for over 10 years, specializing in audiologic assessments and hearing aid services for the adult population. In addition, Michelle has experience providing cochlear implant and osseo-integrated device services. She enjoys working with a wide range of hearing losses, including severe to profound cases. Michelle completed her undergraduate studies in Speech and Hearing Sciences at The Ohio State University in 2009 and earned her Doctorate of Audiology (Au.D.) from the same institution in 2013. Her favorite part of her work is making a positive impact on people’s lives by improving their hearing and quality of life. Having grown up in Ohio and recently returned after practicing out of state for 11 years, she is thrilled to be back home.

Audiology Services

Man gets a hearing exam from an audiologist at AudioNova in Cincinnati, OH

Hearing Exams

We offer a comprehensive hearing exam to detect and diagnose levels of hearing loss.

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Woman is thinking about AudioNova's solutions for her tinnitus in Cincinnati, OH

Tinnitus Solutions

Our hearing experts can provide tools to manage tinnitus symptoms and get relief to those afflicted.

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Hearing Aids

Get to know the latest features in hearing aid technology with in-person demonstration and product trials.

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Hearing Aid Technology

AudioNova carries the very latest in hearing aid solutions from top-rated brands like Phonak, Unitron, and Sennheiser.

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Phonak Audéo Infinio (Ultra) Sphere™

The Infinio Ultra Sphere provides Spheric Speech Clarity enhancing speech in real-time from voices in any direction. Get AI-power speech from noise separation with universal Bluetooth® connectivity.

Phonak Virto™ R Infinio

Virto represents the next generation in Phonak's Infinio hearing solutions. Its discreet, custom design offers the best fit packed with the power of AutoSense OS™ 7.0 for all-day clear speech understanding.

Image of Unitron's Moxi Smile hearing aids.

Unitron Moxi Smile

The Unitron Smile was designed to enhance lives by delivering the sounds that matter most. It combines comfort into its award winning design and delivers brilliant sound through its AI-trained Integra OS.

Phonak Slim

Phonak Slim strikes the perfect balance between comfort, design, and performance. With its unique ergonomic shape, it fits naturally behind your ear - even for those wearing glasses.

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Frequently Asked Questions

When should I use hearing protection?

Should I get my hearing tested?

How much does a hearing test cost?

Hear & Now Blog

Find great articles on hearing health, hearing loss, hearing aids and tinnitus solutions on our frequently updated blog.

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Online Reviews for AudioNova

4.8

Reviews (148)

First party

4.9

Reviews

(36)

Google

4.8

Reviews

(112)

Mark Mason

November 10, 2025

5.0 out of 5

Response from AudioNova

November 11, 2025

Thank you so much for your rating, we hope to see you again soon.

Elaine Norton

October 31, 2025

5.0 out of 5

Very knowledgeable and helpful

Response from AudioNova

November 4, 2025

Hello Elaine. Thank you for sharing your lovely feedback about our team at 3302 Westbourne Drive.

Patti Lehan

September 29, 2025

5.0 out of 5

Michelle and her associate were wonderful. They were very patient with me and explained everything fully. I am very pleased. I hope you will Convey my positive experience with them.

Constance G

September 11, 2025

5.0 out of 5

On time, efficient adn patient focused

Response from AudioNova

September 16, 2025

It’s always humbling to hear how we’re able to make our customers hear better. Thank you for the positive review.

Debbie Watkins

August 26, 2025

5.0 out of 5

Response from AudioNova

August 29, 2025

Thank you so much for your rating, we hope to see you again soon.

Richard S.

August 20, 2025

4.0 out of 5

N/A

Response from AudioNova

September 2, 2025

Thank you so much for your rating, we hope to see you again soon.

Bryan Eubanks

May 16, 2025

4.0 out of 5

You told me there was a charge when I went back to have my hearing aids checked. But then I got a coupon for a free check $50 gift cards if I checked your products. This definitely help me change my attitude about this location to become more positive. I'll be interested in checking out the equipment later this year after paid off my glasses.

Martha Brosz

February 28, 2025

2.0 out of 5

Poor customer service. No follow back call. They said my older hearing aids could be fixed and charged me $1000 then called me back later in the day saying they could not be fixed. They refunded my money but why didn’t they check on that before they charged my card? Had no other suggestions for me when I could not afford $6000 hearing aids and insurance did not cover them.

Response from AudioNova

March 3, 2025

Thank you for your feedback, Martha. We're sorry that the service wasn't up to the standard you expected, we will pass your comments to the Manager.

Darlene Sye

February 15, 2025

3.0 out of 5

I got a soliciting phone call from this place offering me a free hearing test (they likely billed my Medicare insurance and that's fine). They said I could get a free ($15?) gift card for coming. It was a bit of a challenge to get there on the bus. I got off at a wrong stop and ended up having to walk about a mile afterwards. They were very cordial after getting there late. They mentioned when I made the appointment that I would get a gift card, never got it. The hearing test revealed that my hearing was going, that made sense since I remember during that timeframe I was asking people to repeat themselves a lot. I did tell them that I was a veteran and was eligible for hearing services at my local VA hospital. After the hearing test I asked for a copy of the results, $18. No problem and expected to take care of that the following month so my PCP could see a baseline for my hearing results. Tried calling to get the results but never got through. The audiologist was a very nice lady. End result is they expected to try selling me hearing aids.

Response from AudioNova

February 28, 2025

Thank you for your review, please could you contact us at feedback@audionova.com and tell us a little more about the issue?

Eli Ezrow

December 23, 2024

5.0 out of 5

The tests were EXCELLENT, the only issue I had was a paper in the letter they sent to me stating if I made an appointment before December 20 AND finished the test they would award a $100 gift card. That didn’t happen because you had to order hearing aids, which I DID NOT require!!!!

Response from AudioNova

December 24, 2024

Thank you for your review, please could you contact us at feedback@audionova.com and tell us a little more about the issue?

Donna Powers

October 21, 2024

5.0 out of 5

Great Service

Patsy C.

September 8, 2024

5.0 out of 5

First visit with new company and I was very pleased with the service and their friendliness.

Response from AudioNova

September 9, 2024

Thanks so much for your feedback Patsy! We’re really glad you enjoyed our service.

Bob Cooke

August 22, 2024

5.0 out of 5

Very informative, answered all my questions and more!

Response from AudioNova

August 23, 2024

We're delighted that our solution is working for you. Thank you for sharing your review with us.

David Kirk

June 18, 2024

1.0 out of 5

This used to be The Place for Better Hearing. Since it has been bought out by Ohio Hearing and Audiology, it has gone steadily downhill. Currently, there is not even one audiologist on staff. They cannot even adjust your current hearing aids to the level needed. Their only concern is selling you the most expensive equipment available. Save yourself time, money, and stress and go to an actual audiologist.

Response from AudioNova

June 19, 2024

Thank you for your comments David, it sounds like we didn't deliver our normal high standards of service and we apologize for that. Please call us on 1-855-200-5744 so we can make things right.

Anonymous Reviewer

June 15, 2024

5.0 out of 5

The service was excellent, and I received all the information I needed to make a decision on a product that would help with my particular hearing concerns.

Response from AudioNova

June 21, 2024

Thank you for your great feedback, we're pleased you were happy with your experience.

Deborah Surnbrock

June 5, 2024

5.0 out of 5

I find Tana very professional and congenial. Everyone at the office is very helpful and professional.

Response from AudioNova

June 6, 2024

Thank you for your lovely feedback about Deborah and the team at 3302 Westbourne Drive.

Martha Ihle

June 1, 2024

5.0 out of 5

I'm always able to get in for an appointment that fits around my crazy schedule!

Response from AudioNova

June 3, 2024

We're delighted that our solution is working for you. Thank you for sharing your review with us.

Anonymous Reviewer

May 18, 2024

5.0 out of 5

Tana is great, always so friendly and ever so helpful.

Anonymous Reviewer

May 13, 2024

5.0 out of 5

The girls there where nice and informative.

Response from AudioNova

May 14, 2024

Thank you so much for your 5-star review! We will share this with the Westbourne Drive team to let them know to keep up the amazing work.

Anonymous Reviewer

April 26, 2024

5.0 out of 5

Attentive, listened to concerns

Response from AudioNova

April 29, 2024

Thanks for sharing your experience at Westbourne Drive we're delighted you're happy with the service.

Anonymous Reviewer

April 19, 2024

5.0 out of 5

Tana does a great job in a very friendly atmosphere

Response from AudioNova

April 19, 2024

Tana will be delighted to hear that, we'll be sure to pass the feedback on.

Anonymous Reviewer

April 15, 2024

5.0 out of 5

Great service form friendly people. Tana is wonderful.

Response from AudioNova

April 16, 2024

Thank you for your comments, it's wonderful to hear how well Tana represents Ohio Hearing & Audiology!

Anonymous Reviewer

March 22, 2024

5.0 out of 5

Always takes care of any issues I might have.

Anonymous Reviewer

March 17, 2024

4.0 out of 5

Tana was great but no one in reception on follow up Visit. Left hearing aid w form on desk

Anonymous Reviewer

January 27, 2024

5.0 out of 5

Knowledgeable and very pleasant

Anonymous Reviewer

January 18, 2024

5.0 out of 5

The representative is always interested in what is best for me and goes the extra mile to make sure I am happy

Response from AudioNova

January 19, 2024

Thank you for sharing your fabulous review with us.

James Fitzpatrick

January 14, 2024

5.0 out of 5

Dr. Tana Richards was very nice and thorough . She answered all questions in professional detail.

Response from AudioNova

January 15, 2024

Thank you for your great feedback James, we're pleased you were happy with your experience.

Anonymous Reviewer

January 8, 2024

5.0 out of 5

Great service, truly professional & helpful!

Response from AudioNova

January 9, 2024

Thank you for your great feedback, we're pleased you were happy with your experience.

Anonymous Reviewer

November 20, 2023

5.0 out of 5

Tana has taken great care of me...Amy took care of me as well or better...well done

Anonymous Reviewer

November 13, 2023

5.0 out of 5

NO problems

Anonymous Reviewer

November 8, 2023

5.0 out of 5

Great customer service

Anonymous Reviewer

October 10, 2023

5.0 out of 5

WE didn't have to wait. she listened to my questions. She is always so nice and talks to us about things going on in our life.

Anonymous Reviewer

October 6, 2023

5.0 out of 5

They were ready for me , right away. Very pleasant to work with.

Response from AudioNova

October 10, 2023

Thank you for your great feedback, we're pleased you were happy with your experience.

Anonymous Reviewer

September 29, 2023

5.0 out of 5

no comment

Response from AudioNova

October 10, 2023

Thank you so much for your rating, we hope to see you again soon.

Anonymous Reviewer

September 24, 2023

5.0 out of 5

Tana always takes good care of my Mom. She checks to see if ear wax needs to be cleaned out of her ears. She cleans the hearing aids, and she makes sure her hearing aids are at the right volume.

Response from AudioNova

September 28, 2023

Tana will be delighted to hear that we'll be sure to pass the feedback on.

Anonymous Reviewer

September 16, 2023

4.0 out of 5

Didn't get my 25.00 gift card I forgot to ask for it.

Anonymous Reviewer

September 15, 2023

4.0 out of 5

Very impressive

Response from AudioNova

September 18, 2023

Thank you for your great feedback, we're pleased you were happy with your experience.

Anonymous Reviewer

August 22, 2023

5.0 out of 5

Listened and addressed concern

Response from AudioNova

August 22, 2023

Hello, this is wonderful to hear. Thank you so much for your feedback and kind words. We are thrilled you had a positive experience. It is our goal to provide the highest level of care possible. Please take this opportunity to tell a loved one or a friend who might need our services to join us for a complimentary screening. We hope to see you again.

Anonymous Reviewer

August 18, 2023

5.0 out of 5

Very professional and helpful

Response from AudioNova

August 19, 2023

Anonymous Reviewer

August 14, 2023

5.0 out of 5

Very friendly, professional services.

Anonymous Reviewer

August 11, 2023

5.0 out of 5

Completed examination. Giving reports to customers. The exclamation was in detail. Everyone was nice. No pressure on petient.

Response from AudioNova

August 12, 2023

Hello, this is amazing to hear. Thank you so much for your feedback and kind words. We are thrilled you had a positive experience. It is our goal to provide the highest level of care possible. Please take this opportunity to tell a loved one or a friend who might need our services to join us for a complimentary screening. We hope to see you again.

Anonymous Reviewer

July 27, 2023

5.0 out of 5

Tana does a great job of listening to me and tweaking things to work to perfection.

Response from AudioNova

July 28, 2023

Hello, this is wonderful to hear. Thank you so much for your feedback and kind words. We are thrilled you had a positive experience with Tana while at our Cincinnati office. She is great! It is our goal to provide the highest level of care possible. Please take this opportunity to tell a loved one or a friend who might need our services to join us for a complimentary screening. We hope to see you again.

Anonymous Reviewer

July 21, 2023

5.0 out of 5

Tana always has an answer to my questions.

Response from AudioNova

July 22, 2023

Anonymous Reviewer

July 15, 2023

5.0 out of 5

Explained things, very nice and helpful

Response from AudioNova

July 15, 2023

Hello, this is amazing to hear. Thank you so much for your feedback. We are thrilled you had a positive experience. It is our goal to provide the highest level of care possible. Please take this opportunity to tell a loved one or a friend who might need our services to join us for a complimentary screening. We hope to see you again.

Anonymous Reviewer

July 7, 2023

5.0 out of 5

Friendly and professional Staff

Response from AudioNova

July 7, 2023

Hello, this is wonderful to hear. Thank you so much for your feedback. We are thrilled you had a positive experience. It is our goal to provide the highest level of care possible. Please take this opportunity to tell a loved one or a friend who might need our services to join us for a complimentary screening. We hope to see you again.

Anonymous Reviewer

July 1, 2023

5.0 out of 5

A routine visit. But I did hear about some new hearing aids, and I thought I could get some info.

Response from AudioNova

July 1, 2023

Hello, this is great to hear. Thank you so much for your feedback and kind words. We are thrilled you had a positive experience. It is our goal to provide the highest level of care possible. Please take this opportunity to tell a loved one or a friend who might need our services to join us for a complimentary screening. We hope to see you again.

Anonymous Reviewer

June 30, 2023

5.0 out of 5

Always good experience there.

Response from AudioNova

July 1, 2023

Anonymous Reviewer

June 26, 2023

5.0 out of 5

All my concerns were addressed.

David Johnson

June 10, 2023

5.0 out of 5

Response from AudioNova

June 22, 2023

Hello David, thank you for providing your rating. We noticed you did not leave feedback or comments to accompany your rating. We would love to hear about your experience in our office and assist with any issues that you may have. Please contact us at 1-855-200-5744 with any questions or concerns. We look forward to hearing from you.

Barbara Thamann

May 16, 2023

1.0 out of 5

The parking lot was empty. Their hearing aids are very expensive, upwards of 4,000 dollars. They say they help the elderly hear but they are ripping them off with high financed hearing aids that irritate behind the ears. Not rated with the BBB. Beware and avoid this business.

Response from AudioNova

June 3, 2023

Hello Barbara, after checking our records, we were unable to locate a profile for you. Based on the scenario described, we truly believe that this may not have been intended for us. Since we do not have a telephone number for you, please contact us at 1-855-200-5744. We look forward to hearing from you!

Find Nearby Clinics

AUDIONOVA

9525 Kenwood Rd, Ste 2, Cincinnati, 45242 - 14,6 miles

(513) 791-0728

Open

Close Soon 05:00

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Clinic Details

AudioNova - Cincinnati

About AudioNova in Cincinnati, OH

Address

Contact

Hours

Find us in your community

Meet Our Staff

Michelle Stephens, Au.D.

Audiology Services

Hearing Exams

Tinnitus Solutions

Hearing Aids

Hearing Aid Technology

Frequently Asked Questions

Hear & Now Blog

Better Hearing Starts Now

Online Reviews for AudioNova

Find Nearby Clinics

Phonak Audéo Infinio (Ultra) Sphere™

Find a Clinic Near You

Take Free Online Hearing Test

AudioNova - Cincinnati

About AudioNova in Cincinnati, OH

Address

Contact

Hours

Find us in your community

Meet Our Staff

Michelle Stephens, Au.D.

Audiology Services

Hearing Exams​

Tinnitus Solutions​

Hearing Aids​

Hearing Aid Technology

Frequently Asked Questions

Hear & Now Blog

Better Hearing Starts Now

Online Reviews for AudioNova

Find Nearby Clinics

Hearing Exams

Tinnitus Solutions

Hearing Aids