AudioNova - Auburn
Open
Closes at 05:00 pm

About AudioNova in Auburn, NY

Find us in your community
Audiology Services

Hearing Exams
We offer a comprehensive hearing exam to detect and diagnose levels of hearing loss.

Tinnitus Solutions
Our hearing experts can provide tools to manage tinnitus symptoms and get relief to those afflicted.

Hearing Aids
Get to know the latest features in hearing aid technology with in-person demonstration and product trials.
Hearing Aid Technology
AudioNova carries the very latest in hearing aid solutions from top-rated brands like Phonak, Unitron, and Sennheiser.
Frequently Asked Questions
When should I use hearing protection?
You should always use hearing protection when engaging in high-noise recreational activities or work. These activities may include hunting, music concerts, motor sports, and/or construction. Noise-induced hearing loss can result from prolonged exposure to noise or a single, extremely loud event. The louder the sound, the quicker it can cause damage. If you notice ringing in your ears or temporary hearing loss after a loud noise exposure, the environment was too noisy and could be harmful. If that ringing or temporary hearing loss is persistent, it would be a good idea to contact us for a hearing evaluation.
Should I get my hearing tested?
If you suspect that you or a loved one may be experiencing hearing loss, it’s recommended that you seek help sooner rather than later. Hearing loss tends to develop gradually and is often noticeable to close friends and family well before the affected individual realizes it. Identifying and treating hearing loss promptly is crucial. Ignoring it could lead to significant long-term effects, such as increased risk of depression and dementia.
How much does a hearing test cost?
At Empire Hearing by AudioNova, hearing tests are offered FREE of charge.
Hear & Now Blog
Find great articles on hearing health, hearing loss, hearing aids and tinnitus solutions on our frequently updated blog.
HEARING AIDS
HEARING LOSS
HEARING HEALTH
Better Hearing Starts Now
Contact us today to schedule your free hearing exam and consultation. You'll speak with a hearing care professional about hearing loss and solutions that are right for you.
Request an AppointmentOnline Reviews for AudioNova
Reviews (123)
First party
5.0
Reviews
(46)
4.9
Reviews
(77)
Analisa Medrek
January 2, 2026
5.0 out of 5
Response from AudioNova
January 6, 2026
Thank you so much for your rating, we hope to see you again soon.
Mary Pientka
December 11, 2025
5.0 out of 5
Great service and nice people
Response from AudioNova
December 11, 2025
Thank you for your great feedback, we're pleased you were happy with your experience.
Phyllis C.
October 3, 2025
5.0 out of 5
It was a good experience . I like Melissa . She explained everything .
Philip Bonvino
August 7, 2025
5.0 out of 5
Response from AudioNova
August 12, 2025
Thank you so much for your rating, we hope to see you again soon.
John Madden
June 29, 2025
5.0 out of 5
Everything was done professionally and explained well.
Response from AudioNova
July 2, 2025
Thank you John for sharing your fabulous review with us.
Steve O'Neill
January 11, 2025
5.0 out of 5
Response from AudioNova
January 14, 2025
Thank you so much for your rating, we hope to see you again soon.
Cathy C
January 11, 2025
5.0 out of 5
very thorough, efficient, pleasant
Response from AudioNova
January 14, 2025
Thanks for sharing your experience at 33 William Street, we're delighted you're happy with the service.
Dieter, Ryrko
January 9, 2025
4.0 out of 5
OK
Response from AudioNova
January 10, 2025
Thank you so much for your rating, we hope to see you again soon.
Vincent Croce
January 6, 2025
4.0 out of 5
Response from AudioNova
January 7, 2025
Thank you so much for your rating, we hope to see you again soon.
Frank L
November 15, 2024
5.0 out of 5
Great customer service
Response from AudioNova
November 18, 2024
Thank you for your great feedback Frank! We are pleased that you are satisfied with our customer service.
Eileen Golden
November 15, 2024
5.0 out of 5
Prompt attention to my needs Friendly Personnel Nice waiting room
Response from AudioNova
November 18, 2024
Thank you for the great review Eileen! It means a lot to us to hear from happy customers.
Gary Bouck
November 14, 2024
5.0 out of 5
The entire staff is friendly and knowledgeable
Tom V
November 11, 2024
5.0 out of 5
Everything is fine
Response from AudioNova
November 12, 2024
Thank you for your great feedback, we're pleased you were happy with your experience.
Joseph l
November 7, 2024
5.0 out of 5
Good service
Response from AudioNova
November 8, 2024
Thank you for your great feedback Joseph! We are pleased that you are satisfied with our service.
marty f
October 29, 2024
5.0 out of 5
been going for years and staff is great. well at my visit staff checked my new insurance and i had a 1775.00 for new aids.
Response from AudioNova
October 29, 2024
Thank you Marty for sharing your fabulous review with us.
Sheila Giangreco
October 19, 2024
5.0 out of 5
Excellent customer service
Response from AudioNova
October 22, 2024
Thank you for your great feedback Sheila! We are pleased that you are satisfied with our customer service.
Glenn Loomis
October 14, 2024
5.0 out of 5
Very good, learned alot
Dee K.
October 7, 2024
5.0 out of 5
Quick, friendly, & professional service
Response from AudioNova
October 8, 2024
Thank you for your great feedback Dee! We are pleased that you are satisfied with our service.
Roger Updike & Cathy Wood
October 6, 2024
5.0 out of 5
My husband has been looking for hearing aids for a long long time. When we got to Empire Hearing, he finally felt comfortable & well informed enough to actually buying hearing aids! Marissa & Chelcie are the Best. They go above & beyond in every way.
Mark M
October 5, 2024
5.0 out of 5
Outstanding Service and products!!
Response from AudioNova
October 8, 2024
Thank you for your great feedback Mark! We are pleased that you are satisfied with our service.
Amanda N.
September 28, 2024
5.0 out of 5
Polite and efficient.
Response from AudioNova
September 30, 2024
Thank you so much for your rating, we hope to see you again soon.
Anonymous Reviewer
August 24, 2024
5.0 out of 5
Friendly customer service
Response from AudioNova
August 27, 2024
Thank you for your great feedback! We are pleased that you are satisfied with our customer service.
Paulette Woodruff
August 12, 2024
5.0 out of 5
Everyone was very pleasant and helpful.
Response from AudioNova
August 13, 2024
Thank you so much for your rating, we hope to see you again soon.
Anonymous Reviewer
August 11, 2024
5.0 out of 5
excellent
Response from AudioNova
August 15, 2024
Thank you for your rating, it means a lot to us to hear from happy customers.
Anonymous Reviewer
July 29, 2024
5.0 out of 5
Very patient and professional. Excellent customer service!
Michelle DeAngelo
July 13, 2024
5.0 out of 5
Everyone is so friendly, they really listened to me and addressed all my concerns. Most extensive hearing test I ever had. Found the perfect hearing aids.
Response from AudioNova
July 16, 2024
Thanks for sharing your experience at 33 William Street, Suite 6, Auburn, we're delighted you're happy with the service.
Raj Rajeshwari Meg
July 9, 2024
5.0 out of 5
Each audiologist at this Hearing Center has been kind and clear. They provide excellent service after you make the initial large investment in a set of hearing aids. They see me regularly every six months (without further charge) for hearing check ups and cleaning and adjustment of my hearing aids.
Anonymous Reviewer
June 23, 2024
5.0 out of 5
They are the BEST !! I have sent over 20 people to them and will send many many more
Response from AudioNova
June 24, 2024
Thank you for sharing your fabulous review with us.
Ron Springer
June 13, 2024
5.0 out of 5
I go in to see Hearing Health professionals every six months. As always, everyone in the office is pleasant, personable and professional. They know what they are doing and I trust in their service and recommendations. I don’t remember how I stumbled on to this office as it’s been a few years, but I will definitely be staying with them.
Response from AudioNova
June 14, 2024
Thank you so much for your 5-star review! We will share this with the 33 William Street, Suite 6 team to let them know to keep up the amazing work.
Anonymous Reviewer
June 2, 2024
5.0 out of 5
Very efficient
Response from AudioNova
June 4, 2024
Thank you for sharing your fabulous review with us.
Anonymous Reviewer
May 13, 2024
5.0 out of 5
great service
Anonymous Reviewer
May 10, 2024
5.0 out of 5
The service was great, and the people had such personable spirits.
Chakrapani Irri
May 1, 2024
5.0 out of 5
Response from AudioNova
May 1, 2024
Thank you for your rating Chakrapani, it means a lot to us to hear from happy customers.
Anonymous Reviewer
April 26, 2024
5.0 out of 5
Great service
Anonymous Reviewer
April 25, 2024
5.0 out of 5
Great customer service!👍
dottie skinner
April 15, 2024
5.0 out of 5
I had the most enjoyable time the staff was friendly and courteous to me I would recommend them to family and friends
Anonymous Reviewer
April 14, 2024
5.0 out of 5
Very nice and helpful. Very professional
Response from AudioNova
April 15, 2024
Thanks so much for your feedback! We’re really glad you enjoyed our service.
Randy
March 14, 2024
5.0 out of 5
Was an easy appointment in which all staff seemed to care about me and how I felt. Highly recommend.
Jane Thomas
March 12, 2024
5.0 out of 5
I went in for a Routine cleaning of my hearing aids and a hearing test. I didn’t have a hearing test so it was rescheduled to a different date that fits into my schedule. It was so nice of the office to do this for me so I didn’t have more conflicts with my work schedule. Thank you so much!
Response from AudioNova
March 12, 2024
Thanks so much for your feedback Jane! We’re really glad you enjoyed our service.
Anonymous Reviewer
March 11, 2024
5.0 out of 5
Great place.
Anonymous Reviewer
February 18, 2024
5.0 out of 5
It was a very good experience
Response from AudioNova
February 19, 2024
Thank you for your great feedback, we're pleased you were happy with your experience.
Anonymous Reviewer
February 2, 2024
5.0 out of 5
Great experience and friendly atmosphere
Response from AudioNova
February 6, 2024
Thank you for the great review! It means a lot to us to hear from happy customers.
Anonymous Reviewer
January 31, 2024
5.0 out of 5
very professional and always feel comfortable with Debra
Anonymous Reviewer
January 16, 2024
5.0 out of 5
Organized and smooth service. All questions well answered.
Response from AudioNova
January 17, 2024
Thanks so much for your feedback! We’re really glad you enjoyed our service.
Anonymous Reviewer
January 6, 2024
5.0 out of 5
Pleasant, efficient staff Short wait times
Response from AudioNova
January 9, 2024
Thank you so much for your rating, we hope to see you again soon.
Anonymous Reviewer
December 22, 2023
5.0 out of 5
everyone there is very nice and very helpfull
Anonymous Reviewer
December 16, 2023
5.0 out of 5
everyone there was very nice and did a great job Thank You
Response from AudioNova
December 18, 2023
Thank you so much for your rating, we hope to see you again soon.
Anonymous Reviewer
December 14, 2023
5.0 out of 5
Everything was explained fully and Deb helped me get going with my hearing aids. Chelcie explained all the financial information fully and answered all my questions. Would I recommend this Empire office? Of course.
Anonymous Reviewer
December 10, 2023
5.0 out of 5
Very accommodating.
Ron Springer
April 15, 2021
5.0 out of 5
I had my regular appointment at Hearing Health yesterday. As always, everything about my visit was positive and professional. Deb changed some parts for me that had yellowed and more importantly tweaked some controls in the program to help with background noise. I wasn’t a big fan of getting hearing aides. Hearing Health and Deb Sandbrook have really been wonderful in making this happen. 06/10/2025 I went for my bi-annual hearing check and made the decision to purchase new hearing aides. Mine were five years old and it was very noticeable that they were nearing life expectancy. I am very happy with my new hearing aides and the professional service from the audiologist and the receptionist.









