AudioNova - Topsham

I have heard great feedback and hoped to get an appt but after several messages and no callback, I have moved on to find another provider.

Professional experienced staff. No pressure to purchase. Answered all my questions and fully explained my options.

Very pleasant well organize knowledgeable

Process was prompt, organized, knowledgeable and thorough.

It is always a pleasure to deal with with the staff and the audiologists at AudioNova in Topsham Maine.

We had the absolute best experience here. My gramp was pneumonia hospice and bed bound, they made a house call because he lost his hearing aides, did a hearing screening and placed loaners aides in his ears. We were so excited he could finally here. They were so kind and polite, sadly 3 days after my gramp passed, we were so thankful he could hear in those last days. The officer sent us a heartfelt card afrer I called them to report we unfortunately would not be needing to buy a pair as gramp passed. Would reccomended them to everyone!

hearing test was all done well and I was pleased to not need any auditory support at this point and now have tests done and will get aid when it is appropriate

Was worried about how my appointment would go with Jackie no longer there but was please with the way I was taken care of by Sarah. Could not have been happier. Roy was amazing and so conscientious and helpful. I had many questions and he answered all of them. Oh! And the coffee with the treats was much appreciated. Thank you.

John did an excellent job on the hearing test . Was very thorough and explained everything well

Very good service

Great customer service, very helpful

As a new walk-in. great service. Next time, an appt. great service.

Luckily True North/AudioNova kept the front desk girl, the wonderful Sarah! My new doctor, Dr. Scheults, was delightful and thorough, explaining everything clearly. I've always been very happy with my care there, and see that they will continue to be my hearing aid professionals!

they did everything they could to solve my problems, And they wanted to make sure I was happy.

They are close to me and the service is untouchable

Very professional office staff.

Great customer service

I became a client here before the business became AudioNova. Having three difficult hearing issues, I needed an audiologist with good experience. I got new hearing aids and had a great experience with my audiologist. When I went back six months later, and after receiving no notice whatsoever, my audiologist had left the group to be replaced by only a young ‘technician’ with very little experience and rather inept patient care abilities. Despite my complaint that something felt wrong, my hearing aids were adjusted incorrectly and I had to go elsewhere to have them fixed. I tried to contact the management of Audio Nova after this awful experience and was never responded to. As with many places offering lower levels of client service these days, AudioNova appears to be aimed at turning into more of a hearing aid store than one where clients heath and needs are cared for. At my own expense, I will have to seek a qualified audiologist elsewhere. Several friends have left the practice for the same reason.

Pushy salesmen and women just want your money..dont bother they are just like beltone..way overpriced hearing aids they have total control over and no demos of lower priced aids...no way..not going back ever

Has the office in Topsham been closed. Why haven't we been notified. Do we have to travel to Scarborough. Can we go to a different company for service. What happens to our guarantee on the hearing aids we bought from True North.

I was very happy but they were too costly for my wallet, I was lucky to get a donated pair & very happy but shocked to know their temporarily closed, I need to get an appt

I went a long time denying that I needed to see an audiologist. I'm a musician and have worked in radio my whole professional life. The staff at True North/AudioNova in Topsham couldn't have been kinder or more welcoming. Jacqui Stagg, who did my hearing screening, turned out to be a fellow musician, a fellow progressive rock fan, and incredibly knowledgeable. The appointment was fascinating (even when we weren't getting sidetracked with music). My fitting with Bryan was a revelation-- and he guided me with no pressure at all about what hearing devices would be best for me for work and music. When the day came to get the actual hearing aids, the team spent plenty of time getting me prepared and answering as many questions as I had. In the weeks after, I had two follow up appointments with Dr. Lindsay, who is just as knowledgeable, kind, and fascinating as Jacqui. The front office staff is always great, too, helping with scheduling and insurance arrangements. Life has improved more than I can say since I finally made the leap-- I had no idea how much I was missing until I started getting it back again. As I type this review I'm listening to Led Zeppelin "IV", soaking up and appreciating every note. Thank you the Topsham AudioNova folks-- looking forward to a long relationship with a great company!

True North Hearing was a pleasure to use. I would definitely recommend to others

Ian Mishler did a great for my wife and me. Very friendly and listened to ur concerns to get the best results. Would highly recommend.

While my first appointment was great and informative regarding the types of hearing aides and what would be suited to me… it went down hill after that. My hearing aides took 6 weeks to come in. I needed to reschedule my first fitting appointment and called three different times no one answered my call and I finally left a message waited 3 days no return call so I called Amplifon to reschedule. My fitting appointment was rushed in and out in 1/2 hour I left overwhelmed. At the desk to schedule a follow up and I couldn’t get for my first appointment after being fitted for 5 weeks. When I got home I took the card out and saw that the receptionist had put another patients name on my appointment card so I called and spoke to another office who thankfully answered the phone to find that no, I was not booked to come in for a follow up. Strike 2.. I called the office 3 days after my fitting because I was hearing no better with my hearing aide in than when it was out. The receptionist answers from another office I told him my concerns and that I had more questions he said he’d relay the message that I needed to speak to my audiologist. I then got a call back from that receptionist and was told he spoke to my audiologist and that I needed to give it time to adjust and call back the beginning of the following week. I’m not happy I expect a certain level of customer service especially being a new customer and to not receive a call back from my audiologist who couldn’t take the time to call me and address my concerns is not acceptable. Fortunately for me when I called after noticing my appointment card had another name on it the person who answered the phone from another location found me an appointment time 1 week from my fitting and told me that I shouldn’t be waiting 5 weeks for my first follow up. I have an appointment this coming week and I’m very seriously considering handing in the hearing aide and calling Amplifon to send me to another clinic. Unexceptable customer service.

I'm not sure I can come up with enough superlatives. Jacquie (sp?) was off the scale.

On time appointment. Friendly and competent staff. Listens to your needs and addresses them.

Appointments were quick to get with convenient timing for my work schedule. I had my hearing test on Tuesday and had my hearing aids on Thursday! Staff were nice and efficient.

Friendly staff. The audiologist listened carefully and effecively helped with my hearing aids.

Personal and professional.

Always have had a good office visit. Jackie is extremely knowledgeable & answers all my questions. The office staff is very cordial & accommodating when it comes to scheduling future appointments.

From the front desk to the technicians, all were great! They made sure I received the right hearing aid for me and I was comfortable with it.

Friendly and professional

answered all my questions

Excellent customer service and compassionate ladies and gentleman

Very knowledgeable and friendly.

Kind and highly professional staff

Very professional and customer friendly.

Great service. Friendly. Professional.

Ian made some adjustments to my hearing aids and the early returns are positive

Easy to ask questions

The audiologist prepared carefully for the appointment—an important three-year appt to have my hearing aids serviced and loaners provided that are calibrated to my hearing loss. Definitely 5 stars!

TOP DRAW

Great customer service, friendly office

Always receive the best care possible

Got a deep clean and my former ear crowns back which I like much better.

On time appt; clear, knowledgeable advice, openness to discussing other options. It was great.

I went in to see if I needed hearing aids and the results showed I did. I was given the hearing test, then I was fitted for hearing aids. I got my wonderful hearing aids in 2 days. I was amazed! I wear my hair short so I was afraid the hearing aids would show but they don't. Everyone I asked said they couldn't tell I was wearing them. The staff was very friendly and very professional. I would recommend them if you need hearing aids.

Everyone was professional but I did not like being set up with someone after my hearing test, to sell me new hearing aides. It was not made clear to me that I was agreeing to this.